Customer service is crucial to any company. But for a multifamily business, it can also be the difference between filling up your open leases or being left with too many vacancies. Between handling on-site inquiries and day-to-day tasks, it’s easy for phone calls, texts, emails and chats to get missed – in fact, statistics show […]
How to Always Be There For Your Clients & Prospects Read More »
Resident retention is a top goal for multifamily regional and property managers; especially when research shows the cost of a non-renewal can be anywhere from $2,500 to $5,000. The longer a resident stays, the better it is for a multifamily property’s bottom line. While the industry saw an increase in resident retention during the pandemic,
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Property management call centers are crucial to ensuring an optimal experience for prospects and current residents when your site teams are busy or unavailable. The main goal should be that you never miss another call – statistics show 49% of calls go unanswered at apartment communities. That’s why Rent Dynamics created a state of the
Rent Dynamics’ Best in Class Multifamily Call Center (Contact Center) Read More »
Employees are the backbone of your business, but where would you be without customers? From understanding a customer’s value to employee training and experience creation – we’ve created a customer-first organization to maximize your success. We sat down with our own Tessa Peshke, VP of Customer Success, to understand how Rent Dynamics creates this customer-centric
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