A Multifamily Contact Center You Can Trust
A Contact Center for Multifamily You Can Trust Never miss another call.
The Rent Dynamics Multifamily Contact Center team, is the definitive solution for all your after-hours contact center needs or if you require a dependable hub for your digital leads. Our team boasts exceptional expertise and can help meet your objectives.
A contact center partner with multifamily industry expertise
Our company was established to address the growing demand for a reliable property management contact center partner within the multifamily industry. Our team of contact center agents has a wealth of experience in multifamily. With our advanced technology, we can integrate seamlessly with your team to act as a natural extension of your operations.
Adaptable for your team, reliable for your business
Managing a portfolio of properties can be a challenging task, especially when it comes to handling the unique communication needs of each property. However, our multifamily contact center can make this process much simpler for you. We offer a range of customizable workflows that can be tailored to suit your team’s specific needs. Whether you need us to handle all your communication needs or provide support when your onsite team needs a break, we are here to help.
Our Team Can Answer Any Community Leasing Question
Marketing
- Thorough and continuous information
- Performance Reports offer insight into resident communications
- Call intelligence technology will leave you with a deeper level of understanding of what’s working and what’s not.
- Sister property cross-selling
- Contact Center agents available across channels
Our Experienced Agents Can Help When Your Team is Busy
Leasing
- Highly trained sales agents with effective sales and fair housing training
- Robust reporting including Transparent Listening and Real-time Feedback
- Outbound follow-up for community prospects based on client’s schedule
- Real-time pricing and availability integrations
- Endless combinations of support, including community Snooze
We Serve Your Residents Just as Your Team Would
Retention
- We’re always available, 24 hours a day, 7 days a week, 365 days a year
- Our agents provide a personalized and customer-centric approach in every touch point
- Emergency calling trees ensure that no call or text goes unanswered
- Unlimited customizations to accommodate varying needs across your portfolio
Start your Journey with Rent Dynamics
Schedule a demo with one of our product experts today.
Contact Center FAQ
What is a Multifamily Contact Center?
A multifamily contact center serves the multifamily industry as a customer service and support center. It provides assistance to residents, prospects, and property management teams, improving the customer experience and reducing the workload for on-site teams. Services can be accessed through various channels.
What are the Benefits of Having a Multifamily Contact Center?
The benefits of a multifamily contact center are improved brand consistency and messaging, increased sales, better customer service, higher customer satisfaction, and cost savings.
What is the Main Goal of a Multifamily Contact Center?
The main goal of a multifamily contact center is to provide efficient and effective customer service and support. This includes assisting residents, prospects, and property management teams with various tasks and inquiries, such as maintenance requests, lease renewals, rent payments, and more. The goal is to improve the overall customer experience, reduce the workload for on-site teams, and streamline communication processes.
What are the Four Elements of a Contact Center?
The four critical elements of a multifamily contact center are technology, processes, people, and data. Technology includes tools for efficient customer support. Processes ensure efficient and effective customer service. People are trained agents who provide customer service. Data measures the success and effectiveness of the contact center and is used for continuous improvement.